Elegoo Coupons & Promo Codes

Shipping Policy

For those who have opted for Worry-Free Delivery, an email from Seel will be dispatched by Elegoo. In the event of lost, stolen, or damaged items due to logistical challenges, such issues can be communicated through the Seel email or by getting in touch with them. Those who did not select Worry-Free Delivery are invited to contact Elegoo at info@elegoo.com. The brand will work with the logistics provider to confirm the circumstances and help file a claim if necessary. Once the package is on its way, it is essential to keep an eye on its progress. If there is no change in the package's status for over 7 days, or if the package has been marked as delivered but not received, Elegoo should be contacted right away to prevent surpassing the traceability timeframe. On receipt of the goods, check that the order is intact and undamaged. For any questions related to logistics, feel free to get in touch without delay. It is important to provide correct details during the ordering process and to keep your phone accessible. If a delivery fails and there is no communication with the delivery service within 5 days, or if the delivery was not successful due to an inaccurate address, Elegoo may require payment for the return shipping and an extra re-delivery fee before reshipping the item. Shipping costs and the threshold for free shipping vary depending on the country and region.