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Over a period of five days, the brand will make up to three attempts to reach out and complete the delivery. Should all efforts prove unsuccessful, the shipment will be marked as undeliverable and returned to Samsung, with a refund processed via the initial payment channel. When the delivery is not possible and the item must be returned to Samsung for restocking, customers might incur a restocking charge, which could be 5% or 15%.
It is ensured by Samsung that all returned merchandise must remain in an unused or almost unused condition. The company reserves the right to impose a 5% to 15% fee for collections and restocking on returns; however, this does not apply if the items were received in a damaged or defective state. Customers are advised to notify Samsung of any such problems no later than 5 days post-delivery. Additionally, it's important to understand that charges for shipping, installation, and other services will not be refunded.
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